GOT A SPECIFIC QUERY
Frequently Asked Questions
As a small & local Andover based family run firm we are able to offer competitive pricing without compromising on the quality of our blinds, shutters & fittings, or our customer service. This is because we can avoid many of the expensive outlays and overheads involved in working for a large company. We’re also different from large brands because we prefer to rely on positive reviews from our satisfied customers who love our blinds than on expensive marketing campaigns. Made to measure in every sense.
As a small family firm we do not have the cashflow to be able to stock a complete range of the high quality materials we use. In order to provide the bespoke fittings we pride ourselves on we need to ask for a 40% deposit when you place your blind, shutters or fittings order with this amount going straight to securing the stock needed to complete your order to your individual specification.
Being a small business means we don’t have to worry about corporate targets or hard sells, and can focus on offering a personal touch in all our services. From our initial contact, through to your free home consultation (with samples), we put care and attention into every customer to ensure you are fully informed and happy with your blinds, shutters or fittings choices before you place your order. We then keep in regular contact with delivery updates as we create your made to measure order, leading up to your professional and efficient installation.
Your happiness and our reputation and is incredibly important to us. In the unlikely event that there is anything about your blinds, shutters or fittings that you are unsatisfied with we will always reach out to you promptly to rectify any concerns. We’ll be there from start to finish; from creating your order to being your professional installer so you can talk to us at any time.